in-game summoner stats
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Kris Dofer

shared this problem
3 years ago

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LEOkonami

Official Representative

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LolWiz stuck on saving summoner information

I installed Overwolf new because i wanted to use LoLWiz. I installed LoLWiz and tried entering my summoner name and tried setting the region. When i try and SAVE it just does nothing but continuously say 'Saving Summoner info'.

I thought hang on maybe i'll try uninstall and reinstall again. Did that and the same thing still happens.

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1

same here i posted it

photo Employee
1

Hey there Guys,

Thank you for your bug report. For us to better address your issue we will need you to try and reproduce this issue and then sending us your updated log files. Can you reproduce this issue? Or it happens to you only once? (Please follow the instructions here to learn how to send our log folder)

Keep me updated!

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I have sent the Log File as requested.

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Hi i have already made a ticket in overwolf support: https://overwolf.freshdesk.com/support/tickets/84

And yes i can reproduce this issue and the log file in the ticket its after trying to complete the summoner information several times

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is there any solution for this problem now? got the same issue

photo Employee
1

Can you reproduce this issue?

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1

it stucks all the time when im trying to save and launch lolwiz.

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