in-game summoner stats
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Matthew Short

shared this problem
4 years ago

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Tom Wolf

Official Representative

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League crashes everytime I have this open with the following info.

I have no issues when lol wiz is closed, when it's opened I crash try to reconnect and get a notice about Unable to connecte to the server I hit retry and I get this same error in an endless loop. My firewall is turned off.

Problem signature:

Problem Event Name: APPCRASH

Application Name: League of Legends.exe

Application Version: 5.6.0.190

Application Timestamp: 55121ca4

Fault Module Name: StackHash_1700

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 6cc8066c

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 1700

Additional Information 2: 1700e1320ecdf5e06a9c8d5b96d89fe4

Additional Information 3: ea90

Additional Information 4: ea9058185e7fc27060c21dc03263028e

Last Messages in R3d Logs

{"messageType":"riot__game_client__connection_info","message_body":"Disconnected","disconnect_delay":15.000000953674316,"disconnect_timestamp":-8.5203571319580078}

000006.979| 0.0000kb| 0.0000kb added| ALWAYS| {"messageType":"riot__game_client__connection_info","message_body":"Disconnected","disconnect_delay":15.000000953674316,"disconnect_timestamp":-8.0203533172607422}

000031.389| 0.0000kb| 0.0000kb added| ERROR| Timeout while waiting for client ID

I've disabled my firewall and exited my antivirus but no luck.

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Comments (13)

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1

Just looking to App name, it sounds more like a problem with the LoL startup program "League of Legends.exe". However, you also say that you got no problem using LoL without LoLWiz on. So based on this, i would suggest you to startup LoL the normal way (not with overwolf) and when you're logged in, then startup LoLWiz. By this, I think it shouldn't crash because LoL already started.

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I should have been more specific but this doesn't happen on the Launcher only once the champion select screen has finished and it goes into loading the game. I can wait until the game loads and then launch overwolf and once lolwiz loads stats it still crashes I could record a video of this happening if you need it. I just reinstalled overwolf and lolwiz and the same thing happened. I've also ran a repair to rule that out. After the crash I get the reconnect game crash from the league launcher but I can't connect without a crash until I kill the overwolf process.

photo Employee
1

Hi Matthew - seems like an OW problem - could you, kindly, zip and upload the folder:

%localappdata%\ovewrolf\logs

We'll review the problem and get back to you asap

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Tom Wolf wrote:

Hi Matthew - seems like an OW problem - could you, kindly, zip and upload the folder:

%localappdata%\ovewrolf\logs

We'll review the problem and get back to you asap

Wasn't sure where to upload this. http://speedy.sh/Xfaya/mshort-overwolflog.zip If you have a box account you can grab from here https://app.box.com/s/67wfkv60ec6yckohdylhm5zvjmn8bmh2 If you need it uploaded somewhere else let me know.

photo Employee
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wow - almost missed this - thanks!

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Any update on this?

photo Employee
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Hey Matthew, I tried to contact you via Facebook (hope I got the right person).

Maybe you could contact us by email: team@overwolf.com?

Thanks

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1

I've sent an e-mail, thanks.

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1

Hi Tom,

Thanks for getting me connected with overwolf support. My issue is resolved for now through a custom fix. Maybe this will lead to a patch helping League players soon.

Thanks,

Matt

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1

Hi Matthew,

Can you maybe share your custom solution with me? I have been experiencing the exact sam problem with LOL crashing as soon as LOLWIZ is running.

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1

Hi guys,

Im having the same issue here,

Please help me as well

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1

Im having the same issue here,

Please help me as well

photo Employee
1

Hey!

Sorry for taking long to reply - the fix is:

Download: https://owcachedcontent.s3.amazonaws.com/patch/GamesList.8409503.xml

save it under: %localappdata%\Overwolf

Restart Overwolf

Please let us know if it works for you!

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